Gartner Report: U.S. Healthcare Payer CIOs Move From Provider Portals to Provider/Partner Alignment Hubs

Payers are retiring limited-purpose provider portals due to provider frustration with disjointed, aging communications technology that does not integrate with their care delivery workflows. CIOs must invest in provider/partner alignment hubs to better engage providers and coordinate care.

Download this report to learn more about the following key findings:

  • Provider portals, many installed from 2000 to 2010, are reaching the end of their service lives. Emerging provider/partner alignment hubs expand on CRM functionality and eclipse limited-use provider portals.
  • CEO and CFO focus is frequently only on cutting the cost of provider service call centers through online tools. However, functions that a provider/partner alignment hub enable, such as real-time quality reporting and population health management, offer much more significant administrative and care cost reductions.
  • Providers stop using provider portals when they experience limited utility and find them out of sync with their office workflows. Provider office staff will expect that payer tools integrate with their provider electronic health record (EHR) and revenue cycle management (RCM) applications in the next five years.

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U.S. Healthcare Payer CIOs Move From Provider Portals to Provider/Partner Alignment Hubs, Bryan Cole, 22 January 2018

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