We distinguish ourselves in a number of ways including our technology and system features, clinical and financial outcomes achieved by our clients, and by providing the industry's best support and customer satisfaction program.
A professional team of customer service and technical personnel will be available as needed. This team will provide support to you as follows:
Telephone and Internet based support: For training related requests, enhancement suggestions or software issues, contact will be initiated by users with the click of a button and a support request will be entered. This request will be immediately fed to Lightbeam's support system and either a message or a telephone call will be sent back to the user initiating the exchange and to your designated manager. All issues are tracked and logs will be available upon request. Telephone calls may also be placed if for any reason the automated entry of an issue is not feasible.